Studio Partner Terms
Last updated: October 17, 2026
These terms govern the relationship between PilatesNow and Studios listing on the platform — separate from the consumer-facing Terms above.
1. Relationship
PilatesNow acts as a booking agent and marketing platform for Studios. PilatesNow does not purchase, own, or take title to any class inventory. Every booking is a transaction between the Studio and the customer; PilatesNow facilitates and charges a fee for that facilitation. This is not an employment, partnership, or exclusive dealing relationship.
2. No Exclusivity
Studios are free to list and sell classes through any other platform, software, or channel simultaneously, including their own website, ClassPass, and Mindbody. PilatesNow will never require exclusivity as a condition of listing.
3. Fees
- Volume rates, every booking: PilatesNow charges a fee on every booking, class pack sale and private session payment made through the Service — deal or full-price alike, with no minimum, deducted at the time of payment. The fee is 5% of the first $2,000 of a Studio's bookings, pack sales and private sessions in a calendar month, 3% of the portion from $2,000 to $6,000, and 2% of the portion above $6,000. Each rate applies only to the portion inside its range, and the count restarts on the first day of each calendar month. There is no separate rule by booking type.
- Memberships: membership payments carry a flat fee of 5% and do not count toward the monthly amounts above.
- Negotiated rates: PilatesNow and a Studio may agree a different rate in writing, for example for Studios with multiple locations or high booking volume. A negotiated rate applies to bookings and new memberships made after the date agreed. Promotional fee waivers, such as for founding Studios, apply for the period PilatesNow confirms in writing.
- The fee applies only to bookings, class pack sales, private sessions and memberships made through PilatesNow. PilatesNow never takes a fee on bookings a Studio receives through its own website, other platforms, or in person, and has no claim on any other Studio revenue.
- No monthly, setup, or listing fee applies under the current fee structure.
- Standard third-party payment processing costs (currently via Stripe) are deducted from the Studio's payout on each transaction, separately from the fee above.
4. Pricing Control
Studios retain full control over: which classes are eligible for discounting, when the discount period begins relative to class start time, and the minimum price ("floor") they're willing to accept. PilatesNow will apply these rules exactly as configured and will not override them.
5. Payouts
Payouts are made through Stripe Connect to the Studio's connected account. A booking's payout is released after the class has taken place, so cancellations and refunds can be settled first: the day after the class for established Studios, and two days after for new Studios until they have had 5 bookings complete without cancellation (or PilatesNow approves them sooner). Payments that aren't tied to a single class, such as class pack sales and memberships, are paid out once a Studio is established. Studios can view an itemized breakdown of every transaction, including the PilatesNow fee and processing cost deducted, in their dashboard.
Customer cancellations
Customers who cancel more than 24 hours before a class receive a full refund. Customers who cancel within 24 hours receive a 50% refund, and the Studio keeps the other 50%. PilatesNow's fee is returned in proportion to any refund, so on a late cancellation PilatesNow's fee is the same percentage of the amount the Studio keeps. Bookings made within 24 hours of the class are final. When a customer cancels, the spot returns to the Studio's availability. If a Studio cancels a class, every affected customer receives a full refund and PilatesNow's fee on those bookings is returned.
Class packs and waitlists
A Studio may sell class packs (a set number of classes for a price, with an expiry date) and intro packs for first-time clients. The Studio sets the price, number of classes and validity, and PilatesNow's fee applies to each pack sale. Pack sales are final. A credit returns to the customer's pack when the customer cancels more than 24 hours before class or the Studio cancels the class, and a Studio is responsible for honoring credits that haven't expired. Customers can join the waitlist for a full class; we email them when a spot opens, and spots remain first come, first served.
Private sessions and instructor pay reports
A Studio may offer private one-on-one sessions. A customer sends a request, the Studio confirms a time, and the customer pays by card through a link; the Studio sets the price and is responsible for delivering the session, for any rescheduling or refund (made through its Stripe account), and for the safety of the sessions it offers. PilatesNow's fee applies to each private session payment. The instructor pay report is a calculation tool only. It is not payroll, tax or legal advice, and the Studio remains responsible for how it classifies and pays its instructors.
Disputes, chargebacks and refunds
The Studio is responsible for payment disputes and chargebacks on bookings for its classes, including any reversed amounts and Stripe dispute fees. The Studio agrees to respond to dispute requests and to provide evidence when asked. If a Studio's balance can't cover a dispute or refund, PilatesNow may deduct the amount from future payouts, and may pause payouts while a dispute is open. PilatesNow's fee is returned on refunded bookings.
Customer information
When a customer books a Studio's class, PilatesNow shares that customer's name, email and booking details with the Studio so it can run the class, check them in and collect waivers. The Studio may use that information to serve that customer, and may contact them about its own classes, subject to applicable law and the customer's choices. PilatesNow does not sell a Studio's customer or booking data. PilatesNow may use aggregated, anonymized information to operate and improve the Service. A Studio may request an export of its booking and customer information at any time by emailing support@pilatesnowapp.com, and we will provide it within 30 days. Customers who book through PilatesNow also remain PilatesNow users, and we may contact them about the Service. A Studio that uploads its own client list confirms it has the right to do so. PilatesNow keeps that list only for the Studio, shows the Studio which of those clients already have a PilatesNow account, and does not contact people on it.
6. Studio Responsibilities
Studios are solely responsible for: the accuracy of their listed schedule and pricing, honoring bookings made through the Service, the safety and quality of the class and facility, and compliance with all applicable laws (including insurance and licensing requirements for operating a fitness business).
Pop-up and independent instructors must hold appropriate insurance and any venue permission needed to teach at the listed location, and are responsible for any waivers, permits and safety requirements there.
Taxes. Studios are solely responsible for determining, collecting, and paying any sales, use, or other taxes that apply to the classes, memberships, and other services they sell, and for income taxes on their own earnings. PilatesNow does not provide tax advice and does not collect or remit sales tax on a Studio's behalf unless the law requires it, in which case we will tell the Studio. Our fee is separate from, and does not include, any tax.
7. Cancellations by Studio
If a Studio cancels a class after a deal or full-price booking has been made, the Studio agrees to notify PilatesNow immediately so affected customers can be refunded or rebooked.
8. Termination
Either party may terminate the listing relationship at any time. Bookings made prior to termination remain valid and must be honored.
9. Liability
PilatesNow is not liable for any injury, loss, or dispute arising from a Studio's class, instruction, facility, or staff. Studios agree to indemnify PilatesNow against claims arising from the Studio's operation of its business.
10. Contact
Questions about these terms: support@pilatesnowapp.com